Table 5 Impact of a formal complaint as reported by dentists, in relation to the way in which the complaint was handled
From: The impact of a formal complaint on Dutch dentists’ professional practice: a survey study
Reported impact | RBR/SBR or withdrawn | CKC | Total |
|---|---|---|---|
Only positive impact | 7 % | 3 % | 6 % |
Both positive and negative impact | 38 % | 49 % | 42 % |
Only negative impact | 28 % | 37 % | 31 % |
No impact reported/impact unknown | 26 % | 11 % | 21 % |
n | 279 | 130 | 409 |