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Table 7 Aspects of care dentists have changed or have become more aware of as a result of the complainta

From: The impact of a formal complaint on Dutch dentists’ professional practice: a survey study

- More attentive to patients’ signals of doubt or too high expectations of treatment

53 %

- More accurate documentation of what has been discussed with the patient about the results and risks of treatment

49 %

- More documentation of treatment data in patient records

46 %

- (Even) more attention for patient communication

43 %

- Better safeguarding one’s own professional limits when following patients’ wishes

33 %

- Documentation of patients’ consent with regard to treatment

18 %

- Clearer procedures within the dental team about the recording of patient data

16 %

- Clearer procedures within the dental team about patient communication

15 %

- Earlier consultations with a colleague in case of problems with a patient

8 %

- Earlier consultations with a colleague about treatment or a treatment proposal

6 %

- More careful when expressing opinions to patients about the work of colleagues

3 %

- Other aspect

13 %

  1. n = 265
  2. aMore than one response allowed