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Table 3 Proportion of users according to sociodemographic user profile and quality of oral health care

From: User satisfaction with public oral health services in the Brazilian Unified Health System

Variables Total sample n (%) Satisfaction with oral health services n (%)
Sociodemographic user profile
 Sex
  Male 6.514 (17.48) 4.280 (65.70)
  Female 30.748 (82.52) 20.132 (65.47)
 Age group (years of age)
  Adolescent (16–9) 1.821 (4.89) 1.006 (55.24)
  Young adult (20–39) 18.981 (50.94) 11.928 (62.84)
  Adult (40–59) 11.733 (31.49) 8.012 (68.29)
  Elder (60 or more) 4.727 (12.69) 3.466 (73.32)
 Skin color or race
  White 12.797 (34.92) 8.480 (66.27)
  Black 4.723 (12.89) 3.069 (64.98)
  Yellow 1.151 (3.14) 708 (61.51)
  Brown or indigenous 17.978 (49.05) 11.751 (65.36)
 Schooling
  Illiterate or functionally illiterate 3.509 (9.43) 2.610 (74.38)
  1 to 8 years of study 16.974 (45.60) 11.531 (67.93)
  9 to 11 years of study 14.057 (37.76) 8.607 (61.23)
  12 or more years of study 2.683 (7.21) 1.635 (60.94)
 Beneficiary of the Family Grant Program
  No 22.277 (59.95) 14.509 (65.13)
  Yes 14.885 (40.05) 9.836 (66.08)
 Formally or informally employed
  No 23.625 (63.40) 15.712 (66.51)
  Yes 13.637 (36.60) 8.700 (63.80)
Access to oral health services
 Oral health team announces office hours
  Does not announce 6.726 (18.05) 3.625 (53.90)
  Announces 30.536 (81.95) 20.787 (68.07)
 Dental agenda is adequate to user schedule
  Does not meet 4.557 (12.59) 1.539 (33.77)
  Meets 31.652 (87.41) 22.380 (70.71)
Receptivity of spontaneous demand
 Listened to when looking for care without an appointment
  No 15.556 (41.75) 8.821 (56.70)
  Yes, sometimes 5.952 (15.97) 3.489 (58.62)
  Yes, always 15.754 (42.28) 12.102 (76.82)
Integral health care
 Privacy/place reserved
  No 1.882 (5.08) 757 (40.22)
  Yes 35.167 (94.92) 23.559 (66.99)
 Receive advice on oral health
  Never 1.952 (5.29) 530 (27.15)
  Almost never 1.290 (3.49) 336 (26.05)
  Most of the time 5.436 (14.73) 2.917 (53.66)
  Always 28.238 (76.49) 20.495 (72.58)
 Dentist makes notes on dental records
  No 1.183 (3.33) 427 (36.09)
  Yes, sometimes 1.419 (4.00) 624 (43.97)
  Yes, always 32.912 (92.67) 22.467 (68.26)
Bonding, accountability, and coordination of care
 Query time enough
  No 2.118 (5.73) 366 (17.28)
  Yes, sometimes 3.415 (9.25) 1.348 (39.47)
  Yes, always 31.403 (85.02) 22.567 (71.86)
 Serviced by the same dentist
  Never 586 (1.60) 183 (31.23)
  Almost never 2.023 (5.54) 848 (41.92)
  Most of the time 6.580 (18.01) 3.904 (59.33)
  Always 27.340 (74.84) 19.176 (70.14)
 Contacted when having missed an appointment
  No 9.246 (25.19) 4.337 (46.91)
  Yes, sometimes 1.767 (4.81) 1.196 (67.69)
  Yes, always 5.397 (14.71) 4.393 (81.40)
  Never abandoned or missed 20.289 (55.28) 14.208 (70.03)