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Table 3 Proportion of users according to sociodemographic user profile and quality of oral health care

From: User satisfaction with public oral health services in the Brazilian Unified Health System

Variables

Total sample n (%)

Satisfaction with oral health services n (%)

Sociodemographic user profile

 Sex

  Male

6.514 (17.48)

4.280 (65.70)

  Female

30.748 (82.52)

20.132 (65.47)

 Age group (years of age)

  Adolescent (16–9)

1.821 (4.89)

1.006 (55.24)

  Young adult (20–39)

18.981 (50.94)

11.928 (62.84)

  Adult (40–59)

11.733 (31.49)

8.012 (68.29)

  Elder (60 or more)

4.727 (12.69)

3.466 (73.32)

 Skin color or race

  White

12.797 (34.92)

8.480 (66.27)

  Black

4.723 (12.89)

3.069 (64.98)

  Yellow

1.151 (3.14)

708 (61.51)

  Brown or indigenous

17.978 (49.05)

11.751 (65.36)

 Schooling

  Illiterate or functionally illiterate

3.509 (9.43)

2.610 (74.38)

  1 to 8 years of study

16.974 (45.60)

11.531 (67.93)

  9 to 11 years of study

14.057 (37.76)

8.607 (61.23)

  12 or more years of study

2.683 (7.21)

1.635 (60.94)

 Beneficiary of the Family Grant Program

  No

22.277 (59.95)

14.509 (65.13)

  Yes

14.885 (40.05)

9.836 (66.08)

 Formally or informally employed

  No

23.625 (63.40)

15.712 (66.51)

  Yes

13.637 (36.60)

8.700 (63.80)

Access to oral health services

 Oral health team announces office hours

  Does not announce

6.726 (18.05)

3.625 (53.90)

  Announces

30.536 (81.95)

20.787 (68.07)

 Dental agenda is adequate to user schedule

  Does not meet

4.557 (12.59)

1.539 (33.77)

  Meets

31.652 (87.41)

22.380 (70.71)

Receptivity of spontaneous demand

 Listened to when looking for care without an appointment

  No

15.556 (41.75)

8.821 (56.70)

  Yes, sometimes

5.952 (15.97)

3.489 (58.62)

  Yes, always

15.754 (42.28)

12.102 (76.82)

Integral health care

 Privacy/place reserved

  No

1.882 (5.08)

757 (40.22)

  Yes

35.167 (94.92)

23.559 (66.99)

 Receive advice on oral health

  Never

1.952 (5.29)

530 (27.15)

  Almost never

1.290 (3.49)

336 (26.05)

  Most of the time

5.436 (14.73)

2.917 (53.66)

  Always

28.238 (76.49)

20.495 (72.58)

 Dentist makes notes on dental records

  No

1.183 (3.33)

427 (36.09)

  Yes, sometimes

1.419 (4.00)

624 (43.97)

  Yes, always

32.912 (92.67)

22.467 (68.26)

Bonding, accountability, and coordination of care

 Query time enough

  No

2.118 (5.73)

366 (17.28)

  Yes, sometimes

3.415 (9.25)

1.348 (39.47)

  Yes, always

31.403 (85.02)

22.567 (71.86)

 Serviced by the same dentist

  Never

586 (1.60)

183 (31.23)

  Almost never

2.023 (5.54)

848 (41.92)

  Most of the time

6.580 (18.01)

3.904 (59.33)

  Always

27.340 (74.84)

19.176 (70.14)

 Contacted when having missed an appointment

  No

9.246 (25.19)

4.337 (46.91)

  Yes, sometimes

1.767 (4.81)

1.196 (67.69)

  Yes, always

5.397 (14.71)

4.393 (81.40)

  Never abandoned or missed

20.289 (55.28)

14.208 (70.03)