From: User satisfaction with public oral health services in the Brazilian Unified Health System
Variables | Total sample n (%) | Satisfaction with oral health services n (%) |
---|---|---|
Sociodemographic user profile | ||
Sex | ||
Male | 6.514 (17.48) | 4.280 (65.70) |
Female | 30.748 (82.52) | 20.132 (65.47) |
Age group (years of age) | ||
Adolescent (16–9) | 1.821 (4.89) | 1.006 (55.24) |
Young adult (20–39) | 18.981 (50.94) | 11.928 (62.84) |
Adult (40–59) | 11.733 (31.49) | 8.012 (68.29) |
Elder (60 or more) | 4.727 (12.69) | 3.466 (73.32) |
Skin color or race | ||
White | 12.797 (34.92) | 8.480 (66.27) |
Black | 4.723 (12.89) | 3.069 (64.98) |
Yellow | 1.151 (3.14) | 708 (61.51) |
Brown or indigenous | 17.978 (49.05) | 11.751 (65.36) |
Schooling | ||
Illiterate or functionally illiterate | 3.509 (9.43) | 2.610 (74.38) |
1 to 8 years of study | 16.974 (45.60) | 11.531 (67.93) |
9 to 11 years of study | 14.057 (37.76) | 8.607 (61.23) |
12 or more years of study | 2.683 (7.21) | 1.635 (60.94) |
Beneficiary of the Family Grant Program | ||
No | 22.277 (59.95) | 14.509 (65.13) |
Yes | 14.885 (40.05) | 9.836 (66.08) |
Formally or informally employed | ||
No | 23.625 (63.40) | 15.712 (66.51) |
Yes | 13.637 (36.60) | 8.700 (63.80) |
Access to oral health services | ||
Oral health team announces office hours | ||
Does not announce | 6.726 (18.05) | 3.625 (53.90) |
Announces | 30.536 (81.95) | 20.787 (68.07) |
Dental agenda is adequate to user schedule | ||
Does not meet | 4.557 (12.59) | 1.539 (33.77) |
Meets | 31.652 (87.41) | 22.380 (70.71) |
Receptivity of spontaneous demand | ||
Listened to when looking for care without an appointment | ||
No | 15.556 (41.75) | 8.821 (56.70) |
Yes, sometimes | 5.952 (15.97) | 3.489 (58.62) |
Yes, always | 15.754 (42.28) | 12.102 (76.82) |
Integral health care | ||
Privacy/place reserved | ||
No | 1.882 (5.08) | 757 (40.22) |
Yes | 35.167 (94.92) | 23.559 (66.99) |
Receive advice on oral health | ||
Never | 1.952 (5.29) | 530 (27.15) |
Almost never | 1.290 (3.49) | 336 (26.05) |
Most of the time | 5.436 (14.73) | 2.917 (53.66) |
Always | 28.238 (76.49) | 20.495 (72.58) |
Dentist makes notes on dental records | ||
No | 1.183 (3.33) | 427 (36.09) |
Yes, sometimes | 1.419 (4.00) | 624 (43.97) |
Yes, always | 32.912 (92.67) | 22.467 (68.26) |
Bonding, accountability, and coordination of care | ||
Query time enough | ||
No | 2.118 (5.73) | 366 (17.28) |
Yes, sometimes | 3.415 (9.25) | 1.348 (39.47) |
Yes, always | 31.403 (85.02) | 22.567 (71.86) |
Serviced by the same dentist | ||
Never | 586 (1.60) | 183 (31.23) |
Almost never | 2.023 (5.54) | 848 (41.92) |
Most of the time | 6.580 (18.01) | 3.904 (59.33) |
Always | 27.340 (74.84) | 19.176 (70.14) |
Contacted when having missed an appointment | ||
No | 9.246 (25.19) | 4.337 (46.91) |
Yes, sometimes | 1.767 (4.81) | 1.196 (67.69) |
Yes, always | 5.397 (14.71) | 4.393 (81.40) |
Never abandoned or missed | 20.289 (55.28) | 14.208 (70.03) |