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Table 4 Factors associated with satisfaction with oral health services in multivariate logistics analysis

From: User satisfaction with public oral health services in the Brazilian Unified Health System

Variables Crude OR (95%IC) Adjusted OR (95%IC)
Sociodemographic user profile
 Sex
  Male 1  
  Female 0.99 (0.94–1.05)  
 Age group (years)
  Adolescent (16–9) 1 1
  Young adult (20–39) 1.37 (1.24–1.51) 1.24 (1.10–1.40)
  Adult (40–59) 1.74 (1.58–1.93) 1.37 (1.21–1.55)
  Elder (60 or more) 2.23 (1.99–2.49) 1.57 (1.36–1.81)
 Skin color/race
  White 1 1
  Black 0.94 (0.88–1,01) 0.98 (0.90–1.06)
  Yellow 0.81 (0.72–0,92) 0.92 (0.80–1.07)
  Brown/mestizo or indigenous 0.96 (0.92–1,01) 1.06 (1.00–1.12)
 Schooling
  Illiterate or functionally illiterate 1 1
  1 to 8 years of study 0.73 (0.67–0.79) 0.75 (0.68–0.83)
  9 to 11 years of study 0.54 (0.50–0.59) 0.61 (0.54–0.68)
  12 or more years of study 0.54 (0.48–0.60) 0.58 (0.50–0.67)
 Formally or informally employed
  No 1 1
  Yes 0.89 (0.85–0.93) 0.91 (0.86–0.96)
 Beneficiary of the Family Grant Program
  No 1 1
  Yes 1.04 (1.00–1.09) 1.13 (1.07–1.20)
Access to oral health services
 Oral health team announces office hours
  Does not announce 1 1
  Announces 1.83 (1.73–1.93) 1.18 (1.10-.,27)
 Dental agenda is adequate to user schedule
  Does not meet 1 1
  Meets 4.74 (4.44–5.07) 2.22 (2.05–2.41)
Receptivity of spontaneous demand
 Listened to when looking for care without an appointment
  No 1 1
  Yes, sometimes 1.08 (1.02–1.15) 1,05 (0,97-1,13)
  Yes, always 2.53 (2.41–2.66) 1.62 (1.52–1.71)
Integral health care
 Privacy/place reserved
  No 1 1
  Yes 3.02 (2.75–3.32) 1.79 (1.59–2.02)
 Receive advice on oral health
  Never 1 1
  Almost never 0.95 (0.81–1.11) 1.05 (0.86–1.28)
  Most of the time 3.12 (2.79–3.50) 2.19 (1.90–2.53)
  Always 7.14 (6.44–7.92) 3.40 (2.98–3.88)
 Dentist makes notes on dental records
  No 1 1
  Yes, sometimes 1.40 (1.19–1.64) 1.27 (1.04–1.54)
  Yes, always 3.83 (3.39–4.32) 1.54 (1.32–1.80)
Bonding, accountability, and coordination of care
 Query time enough
  No 1 1
  Yes, sometimes 3.15 (2.76–3.59) 2.09 (1.79–2.44)
  Yes, always 12.33 (10.98–13.84) 4.81 (4.19–5.51)
 Serviced by the same dentist
  Never 1 1
  Almost never 1.60 (1.31–1.94) 1.12 (0.87–1.45)
  Most of the time 3.23 (2.69–3.87) 1.72 (1.36–2.18)
  Always 5.20 (4.36–6.21) 2.24 (1.78–2.82)
 Contacted when having missed appointment
  No 1 1
  Yes, sometimes 2.37 (2.13–2.64) 1.81 (1.59–2.05)
  Yes, always 4.96 (4.58–5.37) 2.52 (2.30–2.76)
  Never abandoned or missed 2.65 (2.52–2.78) 1.88 (1.77–2.00)
  1. The bolded refect statistically significant findings
  2. Hosmer and Lemeshow test result, modified for large samples = 0.2182