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Table 4 Factors associated with satisfaction with oral health services in multivariate logistics analysis

From: User satisfaction with public oral health services in the Brazilian Unified Health System

Variables

Crude OR (95%IC)

Adjusted OR (95%IC)

Sociodemographic user profile

 Sex

  Male

1

 

  Female

0.99 (0.94–1.05)

 

 Age group (years)

  Adolescent (16–9)

1

1

  Young adult (20–39)

1.37 (1.24–1.51)

1.24 (1.10–1.40)

  Adult (40–59)

1.74 (1.58–1.93)

1.37 (1.21–1.55)

  Elder (60 or more)

2.23 (1.99–2.49)

1.57 (1.36–1.81)

 Skin color/race

  White

1

1

  Black

0.94 (0.88–1,01)

0.98 (0.90–1.06)

  Yellow

0.81 (0.72–0,92)

0.92 (0.80–1.07)

  Brown/mestizo or indigenous

0.96 (0.92–1,01)

1.06 (1.00–1.12)

 Schooling

  Illiterate or functionally illiterate

1

1

  1 to 8 years of study

0.73 (0.67–0.79)

0.75 (0.68–0.83)

  9 to 11 years of study

0.54 (0.50–0.59)

0.61 (0.54–0.68)

  12 or more years of study

0.54 (0.48–0.60)

0.58 (0.50–0.67)

 Formally or informally employed

  No

1

1

  Yes

0.89 (0.85–0.93)

0.91 (0.86–0.96)

 Beneficiary of the Family Grant Program

  No

1

1

  Yes

1.04 (1.00–1.09)

1.13 (1.07–1.20)

Access to oral health services

 Oral health team announces office hours

  Does not announce

1

1

  Announces

1.83 (1.73–1.93)

1.18 (1.10-.,27)

 Dental agenda is adequate to user schedule

  Does not meet

1

1

  Meets

4.74 (4.44–5.07)

2.22 (2.05–2.41)

Receptivity of spontaneous demand

 Listened to when looking for care without an appointment

  No

1

1

  Yes, sometimes

1.08 (1.02–1.15)

1,05 (0,97-1,13)

  Yes, always

2.53 (2.41–2.66)

1.62 (1.52–1.71)

Integral health care

 Privacy/place reserved

  No

1

1

  Yes

3.02 (2.75–3.32)

1.79 (1.59–2.02)

 Receive advice on oral health

  Never

1

1

  Almost never

0.95 (0.81–1.11)

1.05 (0.86–1.28)

  Most of the time

3.12 (2.79–3.50)

2.19 (1.90–2.53)

  Always

7.14 (6.44–7.92)

3.40 (2.98–3.88)

 Dentist makes notes on dental records

  No

1

1

  Yes, sometimes

1.40 (1.19–1.64)

1.27 (1.04–1.54)

  Yes, always

3.83 (3.39–4.32)

1.54 (1.32–1.80)

Bonding, accountability, and coordination of care

 Query time enough

  No

1

1

  Yes, sometimes

3.15 (2.76–3.59)

2.09 (1.79–2.44)

  Yes, always

12.33 (10.98–13.84)

4.81 (4.19–5.51)

 Serviced by the same dentist

  Never

1

1

  Almost never

1.60 (1.31–1.94)

1.12 (0.87–1.45)

  Most of the time

3.23 (2.69–3.87)

1.72 (1.36–2.18)

  Always

5.20 (4.36–6.21)

2.24 (1.78–2.82)

 Contacted when having missed appointment

  No

1

1

  Yes, sometimes

2.37 (2.13–2.64)

1.81 (1.59–2.05)

  Yes, always

4.96 (4.58–5.37)

2.52 (2.30–2.76)

  Never abandoned or missed

2.65 (2.52–2.78)

1.88 (1.77–2.00)

  1. The bolded refect statistically significant findings
  2. Hosmer and Lemeshow test result, modified for large samples = 0.2182