From: User satisfaction with public oral health services in the Brazilian Unified Health System
Variables | Crude OR (95%IC) | Adjusted OR (95%IC) |
---|---|---|
Sociodemographic user profile | ||
Sex | ||
Male | 1 | |
Female | 0.99 (0.94–1.05) | |
Age group (years) | ||
Adolescent (16–9) | 1 | 1 |
Young adult (20–39) | 1.37 (1.24–1.51) | 1.24 (1.10–1.40) |
Adult (40–59) | 1.74 (1.58–1.93) | 1.37 (1.21–1.55) |
Elder (60 or more) | 2.23 (1.99–2.49) | 1.57 (1.36–1.81) |
Skin color/race | ||
White | 1 | 1 |
Black | 0.94 (0.88–1,01) | 0.98 (0.90–1.06) |
Yellow | 0.81 (0.72–0,92) | 0.92 (0.80–1.07) |
Brown/mestizo or indigenous | 0.96 (0.92–1,01) | 1.06 (1.00–1.12) |
Schooling | ||
Illiterate or functionally illiterate | 1 | 1 |
1 to 8 years of study | 0.73 (0.67–0.79) | 0.75 (0.68–0.83) |
9 to 11 years of study | 0.54 (0.50–0.59) | 0.61 (0.54–0.68) |
12 or more years of study | 0.54 (0.48–0.60) | 0.58 (0.50–0.67) |
Formally or informally employed | ||
No | 1 | 1 |
Yes | 0.89 (0.85–0.93) | 0.91 (0.86–0.96) |
Beneficiary of the Family Grant Program | ||
No | 1 | 1 |
Yes | 1.04 (1.00–1.09) | 1.13 (1.07–1.20) |
Access to oral health services | ||
Oral health team announces office hours | ||
Does not announce | 1 | 1 |
Announces | 1.83 (1.73–1.93) | 1.18 (1.10-.,27) |
Dental agenda is adequate to user schedule | ||
Does not meet | 1 | 1 |
Meets | 4.74 (4.44–5.07) | 2.22 (2.05–2.41) |
Receptivity of spontaneous demand | ||
Listened to when looking for care without an appointment | ||
No | 1 | 1 |
Yes, sometimes | 1.08 (1.02–1.15) | 1,05 (0,97-1,13) |
Yes, always | 2.53 (2.41–2.66) | 1.62 (1.52–1.71) |
Integral health care | ||
Privacy/place reserved | ||
No | 1 | 1 |
Yes | 3.02 (2.75–3.32) | 1.79 (1.59–2.02) |
Receive advice on oral health | ||
Never | 1 | 1 |
Almost never | 0.95 (0.81–1.11) | 1.05 (0.86–1.28) |
Most of the time | 3.12 (2.79–3.50) | 2.19 (1.90–2.53) |
Always | 7.14 (6.44–7.92) | 3.40 (2.98–3.88) |
Dentist makes notes on dental records | ||
No | 1 | 1 |
Yes, sometimes | 1.40 (1.19–1.64) | 1.27 (1.04–1.54) |
Yes, always | 3.83 (3.39–4.32) | 1.54 (1.32–1.80) |
Bonding, accountability, and coordination of care | ||
Query time enough | ||
No | 1 | 1 |
Yes, sometimes | 3.15 (2.76–3.59) | 2.09 (1.79–2.44) |
Yes, always | 12.33 (10.98–13.84) | 4.81 (4.19–5.51) |
Serviced by the same dentist | ||
Never | 1 | 1 |
Almost never | 1.60 (1.31–1.94) | 1.12 (0.87–1.45) |
Most of the time | 3.23 (2.69–3.87) | 1.72 (1.36–2.18) |
Always | 5.20 (4.36–6.21) | 2.24 (1.78–2.82) |
Contacted when having missed appointment | ||
No | 1 | 1 |
Yes, sometimes | 2.37 (2.13–2.64) | 1.81 (1.59–2.05) |
Yes, always | 4.96 (4.58–5.37) | 2.52 (2.30–2.76) |
Never abandoned or missed | 2.65 (2.52–2.78) | 1.88 (1.77–2.00) |