From: Patient perceptions in quality of care: report from university veterans clinic
Variables* | Frequency** (percentage) of respondents’ agreement | P-value** |
---|---|---|
Empathy 1: Explained Treatment | 143 (83.43%) | 0.003 |
Empathy 2: Administration Procedures | 143 (82.66%) | 0.203 |
Empathy 3: Listens to complaint | 145 (82.86%) | 0.022 |
Empathy 4: Registration Procedures | 144 (82.29%) | 0.032 |
Empathy 5: Knowledge about treatment needs | 145 (82.86%) | 0.006 |
Responsiveness 1: Long time waiting | 117 (67.63%) | 0.011 |
Responsiveness 2: Issues related to care | 144 (82.29%) | < 0.0001 |
Responsiveness 3: Issues related to delays in care | 130 (75.14%) | 0.0004 |