Table 6 Barriers and facilitators for interprofessional collaboration seen from dental professionals’ perspectives

Professionals in the RI^as

• Lack of communication

• Difficult to communicate

• A large number of employees

• A large number of patients

• Long waiting time for dental treatment

• Good communication

• Easy to communicate by phone

• Holding appointments

• Informing about appointments changes

• Lack of patient follow-up by RI^a personnel

• Lack of information about patients before dental appointment/treatment

• Good patient follow-up by RI^a personnel

• Good information about patients ahead of a dental appointment

• RI^a personnel drive patients to a dental clinic

• Lack of knowledge about drug users and their statutory rights

• Good knowledge about drug users and their statutory rights

Patients (drug users)

• Lack of motivation

• Negative attitudes

• Appointments drop-outs

• RI^a personnel motivate patients

• Lack of knowledge about statutory rights

• Lack of knowledge about treatments limitations

• A high expectation of dental treatment

• RI^a personnel informs patients about their statutory rights

Organizational context

• Leadership support

• Lack of meeting arenas

• Regular collaboration meetings