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Table 2 Rural–urban differences: patient satisfaction with Oral Health Care

From: Rural–urban disparities in patient satisfaction with oral health care: a provincial survey

Questionnaire’s item Urban mean ± SD Rural mean ± SD Mean difference Std. error 95% Confidence interval p value*
Getting an appointment when you wanted it 3.3 ± 0.6 3.3 ± 0.7  − 0.002 .039 (− 0.78, 0.75) 0.70
The time it took to get there? 3.4 ± 0.7 3.4 ± 0.6  − 0.007 0.039 (− 0.084, 0.071) 0.87
The neighborhood where the dental office is located 3.6 ± 0.6 3.5 ± 0.5 0.085 0.034 (0.018, 0.152) 0.013
The way you were made to feel welcome by the receptionist? 3.7 ± 0.5 3.7 ± 0.5 0.025 0.029 (− 0.033, 0.083) 0.39
The way you were made to feel welcome by the hygienist/dental chairside assistant? 3.7 ± 0.5 3.7 ± 0.5 0.037 0.028 (− 0.092, 0.018) 0.19
The way you were made to feel welcome by the dentist? 3.7 ± 0.5 3.7 ± 0.5 0.029 0.028 (− 0.026, 0.084) 0.30
The information given you about what was wrong with your teeth? 3.6 ± 0.2 3.6 ± 0.5 0.010 0.038 (− 0.052, 0.072) 0.75
The information given you about what treatment was provided for you? 3.6 ± 0.5 3.7 ± 0.5  − 0.040 0.032 (− 0.102, 0.022) 0.21
How up to date the dental equipment is? 3.6 ± 0.5 3.7 ± 0.5  − 0.079 0.033 (− 0.142, − 0.015) 0.016
The cost of your last dental visit? 3.0 ± 0.8 2.8 ± 0.9 0.193 0.049 (0.097, 0.289)  < 0.001
The amount of time you waited to see the dentist? 3.4 ± 0.6 3.5 ± 0.6 0.193 0.049 (− 0.083, 0.061) 0.79
The cleanliness and neatness of dental office 3.7 ± 0.5 3.8 ± 0.4  − 0.077 0.027 (− 0.129, − 0.024) 0.004
  1. *Adjusted for the effect plan