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Table 2 Rural–urban differences: patient satisfaction with Oral Health Care

From: Rural–urban disparities in patient satisfaction with oral health care: a provincial survey

Questionnaire’s item

Urban mean ± SD

Rural mean ± SD

Mean difference

Std. error

95% Confidence interval

p value*

Getting an appointment when you wanted it

3.3 ± 0.6

3.3 ± 0.7

 − 0.002

.039

(− 0.78, 0.75)

0.70

The time it took to get there?

3.4 ± 0.7

3.4 ± 0.6

 − 0.007

0.039

(− 0.084, 0.071)

0.87

The neighborhood where the dental office is located

3.6 ± 0.6

3.5 ± 0.5

0.085

0.034

(0.018, 0.152)

0.013

The way you were made to feel welcome by the receptionist?

3.7 ± 0.5

3.7 ± 0.5

0.025

0.029

(− 0.033, 0.083)

0.39

The way you were made to feel welcome by the hygienist/dental chairside assistant?

3.7 ± 0.5

3.7 ± 0.5

0.037

0.028

(− 0.092, 0.018)

0.19

The way you were made to feel welcome by the dentist?

3.7 ± 0.5

3.7 ± 0.5

0.029

0.028

(− 0.026, 0.084)

0.30

The information given you about what was wrong with your teeth?

3.6 ± 0.2

3.6 ± 0.5

0.010

0.038

(− 0.052, 0.072)

0.75

The information given you about what treatment was provided for you?

3.6 ± 0.5

3.7 ± 0.5

 − 0.040

0.032

(− 0.102, 0.022)

0.21

How up to date the dental equipment is?

3.6 ± 0.5

3.7 ± 0.5

 − 0.079

0.033

(− 0.142, − 0.015)

0.016

The cost of your last dental visit?

3.0 ± 0.8

2.8 ± 0.9

0.193

0.049

(0.097, 0.289)

 < 0.001

The amount of time you waited to see the dentist?

3.4 ± 0.6

3.5 ± 0.6

0.193

0.049

(− 0.083, 0.061)

0.79

The cleanliness and neatness of dental office

3.7 ± 0.5

3.8 ± 0.4

 − 0.077

0.027

(− 0.129, − 0.024)

0.004

  1. *Adjusted for the effect plan