From: Dental patients as partners in promoting quality and safety: a qualitative exploratory study
Item description | Mean | SD |
---|---|---|
1a. Factual Questions to a Dental Assistant/Hygienist (Interactional Behavior) | ||
Would you ask a dental assistant/hygienist: How long will this dental procedure last? | 2.06 | 1.38 |
Would you ask a dental assistant/hygienist: How long will the pain last after the procedure? | 2.11 | 1.52 |
Would you ask a dental assistant/hygienist: What signs should I look out for if my teeth/gums are not healing as they should? | 2.23 | 1.52 |
Would you ask a dental assistant/hygienist: When can I resume eating and drinking? | 1.83 | 1.5 |
Would you ask a dental assistant/hygienist: How is the procedure (e.g. scaling and polishing) performed? | 2.91 | 1.54 |
If a dental assistant/hygienist encouraged you to ask the above questions (e.g. by saying “it’s ok to ask staff questions”), would you be more willing to ask these questions? | 1.98 | 1.34 |
1b. Factual Questions to a Dentist (Interactional Behavior) | ||
Would you ask a dentist: How long will the pain last after the procedure? | 1.82 | 1.34 |
Would you ask a dentist: How long will this dental procedure last? | 2.13 | 1.28 |
Would you ask a dentist: When can I resume eating and drinking? | 1.82 | 1.27 |
Would you ask a dentist: How is the procedure (e.g. root canal treatment) performed? | 2.4 | 1.63 |
Would you ask a dentist: What signs should I look out for if my teeth/gums are not healing as they should? | 2.07 | 1.44 |
If a dentist encouraged you to ask the above questions (e.g. by saying “it’s ok to ask dentists’ questions”), would you be more willing to ask these questions? | 1.87 | 1.28 |
2a. Challenging Questions to a Dental Assistant/Hygienist (Interactional Behavior) | ||
Would you ask a dental assistant/hygienist: Can you check that you have the correct tooth site/location for my procedure? | 3.26 | 1.81 |
Would you ask a dental assistant/hygienist: How many of these procedures have you performed? | 4.09 | 1.85 |
Would you ask a dental assistant/hygienist: Why are you using that instrument/piece of equipment? | 4.49 | 1.5 |
Would you ask a dental assistant/hygienist: Have you washed your hands? | 4.75 | 1.72 |
Would you ask a dental assistant/hygienist: What are the risks, benefits, and alternatives of this procedure? | 2.75 | 1.63 |
If a dental assistant/hygienist encouraged you to ask the above questions (e.g. by saying “it’s ok to ask staff questions”) would you be more willing to ask these questions? | 2.34 | 1.48 |
2b. Challenging Questions to a Dentist (Interactional Behavior) | ||
Would you ask a dentist: Why are you using that instrument/piece of equipment? | 4.15 | 1.7 |
Would you ask a dentist: Can you check that you have the correct tooth site/location for my procedure? | 4.13 | 1.6 |
Would you ask a dentist: How many of these procedures have you performed? | 4.47 | 1.4 |
Would you ask a dentist: Have you washed your hands? | 4.6 | 1.78 |
Would you ask a dentist: What are the risks, benefits, and alternatives of this procedure? | 2.31 | 1.31 |
If a dentist encouraged you to ask the above questions (e.g. by saying “it’s ok to ask dentists’ questions”) would you be more willing to ask these questions? | 2 | 1.1 |
3a. Notifying Dental Assistant/Hygienist (Interactional Behavior) | ||
Would you notify a dental assistant/hygienist if you thought your gums/mouth had become infected after a procedure? | 1.71 | 1.4 |
Would you notify a dental assistant/hygienist if they had the dental record/radiograph of the wrong patient pulled up while discussing your treatment plan? | 1.59 | 1.24 |
Would you notify a dental assistant/hygienist if you did not receive the results of a biopsy test for an oral swelling/mass? | 1.53 | 0.97 |
Would you notify a dental assistant/hygienist if you thought an error had occurred in your care? | 1.72 | 1.17 |
Would you notify your dental assistant/hygienist if there has been a significant change in your medical history? | 1.57 | 0.85 |
For the above problems and concerns, if a dental assistant/hygienist said to you “it’s ok to notify me of any of these problems or errors”, would you be more willing to do this? | 1.68 | 0.96 |
3b. Notifying Dentist (Interactional Behavior) | ||
Would you notify a dentist if you did not receive the results of a biopsy test for an oral swelling/mass? | 1.34 | 0.71 |
Would you notify a dentist if you thought an error had occurred in your care? | 1.5 | 1.06 |
Would you notify a dentist if you thought your gums/mouth had become infected after a procedure? | 1.31 | 0.78 |
Would you notify a dentist if they had the dental record/radiograph of the wrong patient pulled up while discussing your treatment plan? | 1.4 | 0.93 |
Would you notify your dentist if there has been a significant change in your medical history? | 1.39 | 0.69 |
For the above problems and concerns, if a dentist said to you “it’s ok to notify me of any of these problems or errors”, would you be more willing to do this? | 1.75 | 1.01 |
4. Information Provision (Non-Interactional Behavior) | ||
Would you be willing to bring into the dental office, medications that you are taking and a list of allergies? | 1.96 | 1.01 |
If a dentist encouraged you to bring into the dental office, medications and a list of allergies, would you be more willing to do this? | 1.62 | 1.6 |
If a dental assistant/hygienist encouraged you to bring into dental office, medications and a list of allergies, would you be more willing to do this? | 1.59 | 1.4 |
5. Information Gain (Non-Interactional Behavior) | ||
Would you want to be given information to help you decide which dental office had the highest safety record for your treatment? | 1.7 | 1.03 |
If a dentist encouraged you to look at information to help you decide which dental office had the highest safety record, would you be more willing to do this? | 1.52 | 0.86 |
If a dental assistant/hygienist encouraged you to look at information to help you decide which dental office had the highest safety record, would you be more willing to do this? | 1.64 | 0.88 |
6. Reporting (Non-Interactional Behavior) | ||
If you experienced an error in your care, would you report this to a national reporting system? | 3.02 | 1.55 |
If a dentist encouraged you to report an error you experienced in your care to a national reporting system, would you be more willing to do this? | 2.09 | 1.34 |
If a dental assistant/hygienist encouraged you to report an error you experienced in your care to a national reporting system, would you be more willing to do this? | 2.04 | 1.17 |