From: The impact of a formal complaint on Dutch dentists’ professional practice: a survey study
RBR/SBR or withdrawn | CKC | Total | |
---|---|---|---|
Did the complaint affect your professional practising* | |||
- Not at all | 35 % | 17 % | 29 % |
- Somewhat | 44 % | 38 % | 42 % |
- Largely/strongly | 21 % | 45 % | 29 % |
Did the complaint affect your attitude/feelings towards patients, colleagues and/or co-workers* | |||
- Not at all | 53 % | 37 % | 48 % |
- Somewhat | 37 % | 45 % | 39 % |
- Largely/strongly | 10 % | 18 % | 13 % |
Did the complaint affect your mental and/or physical well-being* | |||
- Not at all | 43 % | 31 % | 40 % |
- Somewhat | 42 % | 43 % | 42 % |
- Largely/strongly | 15 % | 26 % | 18 % |
n | 279 | 130 | 409 |