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Table 3 Extent to which the complaint has affected dentists, in relation to the way in which the complaint was handled

From: The impact of a formal complaint on Dutch dentists’ professional practice: a survey study

 

RBR/SBR or withdrawn

CKC

Total

Did the complaint affect your professional practising*

   

- Not at all

35 %

17 %

29 %

- Somewhat

44 %

38 %

42 %

- Largely/strongly

21 %

45 %

29 %

Did the complaint affect your attitude/feelings towards patients, colleagues and/or co-workers*

   

- Not at all

53 %

37 %

48 %

- Somewhat

37 %

45 %

39 %

- Largely/strongly

10 %

18 %

13 %

Did the complaint affect your mental and/or physical well-being*

   

- Not at all

43 %

31 %

40 %

- Somewhat

42 %

43 %

42 %

- Largely/strongly

15 %

26 %

18 %

n

279

130

409

  1. *Chi Square test: p < 0.05