From: The impact of a formal complaint on Dutch dentists’ professional practice: a survey study
RBR/SBR or withdrawn | CKC | Total | |
---|---|---|---|
Yes, the patient remained with the dentist for treatment | 11 % | 3 % | 9 % |
No, the patient went to another dentist within the practice | 1 % | 2 % | 1 % |
No, the patient went to another dentist in another practice | 71 % | 80 % | 74 % |
This is not (yet) clear | 8 % | 9 % | 8 % |
Not applicablea | 9 % | 6 % | 8 % |
n | 275 | 129 | 404 |