From: The impact of a formal complaint on Dutch dentists’ professional practice: a survey study
- More attentive to patients’ signals of doubt or too high expectations of treatment | 53 % |
- More accurate documentation of what has been discussed with the patient about the results and risks of treatment | 49 % |
- More documentation of treatment data in patient records | 46 % |
- (Even) more attention for patient communication | 43 % |
- Better safeguarding one’s own professional limits when following patients’ wishes | 33 % |
- Documentation of patients’ consent with regard to treatment | 18 % |
- Clearer procedures within the dental team about the recording of patient data | 16 % |
- Clearer procedures within the dental team about patient communication | 15 % |
- Earlier consultations with a colleague in case of problems with a patient | 8 % |
- Earlier consultations with a colleague about treatment or a treatment proposal | 6 % |
- More careful when expressing opinions to patients about the work of colleagues | 3 % |
- Other aspect | 13 % |