Table 6 Patient who lodged the complaint did or did not remain with the dentist for treatment, related to the way in which the complaint was handled

Yes, the patient remained with the dentist for treatment

11 %

3 %

9 %

No, the patient went to another dentist within the practice

1 %

2 %

1 %

No, the patient went to another dentist in another practice

71 %

80 %

74 %

This is not (yet) clear

8 %

9 %

8 %

Not applicable^a

9 %

6 %

8 %

n

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