Table 2 Percent of patients who indicated satisfaction by questionnaire item, overall and separately for each practitioner
ALL 10 Practitioners | 9 Practitioners | Practitioner with low satisfaction scores | |||||||
|---|---|---|---|---|---|---|---|---|---|
(N = 276 patients) | (N = 250 patients) | (N = 26 patients) | |||||||
Questionnaire item | # satisfied patients (n) | % satisfied | # missing | # satisfied patients (n) | % satisfied | # missing | # satisfied patients (n) | % satisfied | # missing |
I am satisfied …. | |||||||||
.... that I was able to ask questions about my dental treatment | 272 | 99 | 0 | 248 | 99 | 0 | 24 | 92 | 0 |
.... that my dentist respects me as a person | 271 | 99 | 1 | 247 | 99 | 0 | 24 | 96 | 1 |
.... with the skill of my dentist | 268 | 98 | 2 | 247 | 99 | 1 | 21 | 84 | 1 |
.... with how thorough my dentist was | 267 | 97 | 1 | 246 | 99 | 1 | 21 | 81 | 0 |
.... with the friendliness of my dentist | 266 | 97 | 2 | 244 | 98 | 2 | 22 | 85 | 0 |
.... with the amount of trust that I can place in my dentist | 265 | 96 | 1 | 245 | 98 | 1 | 20 | 77 | 0 |
.... was free to make decisions about my dental problems | 265 | 96 | 0 | 244 | 98 | 0 | 18 | 69 | 0 |
.... with the treatment I received | 260 | 96 | 5 | 238 | 97 | 5 | 22 | 85 | 0 |
.... with how dentist presented options for treatment | 264 | 96 | 0 | 245 | 98 | 0 | 19 | 73 | 0 |
.... with the treatment information and handouts provided | 264 | 96 | 0 | 244 | 98 | 0 | 20 | 77 | 0 |
.... with the amount of information I received | 264 | 96 | 0 | 246 | 98 | 0 | 18 | 69 | 0 |
.... that my dentist understood my concerns | 263 | 95 | 0 | 244 | 98 | 0 | 19 | 73 | 0 |
.... with the quality of tooth decay treatment received | 262 | 95 | 0 | 245 | 98 | 0 | 17 | 65 | 0 |
.... with the cost of my treatment | 241 | 84 | 0 | 218 | 87 | 0 | 23 | 89 | 0 |
Satisfied with ALL | 208 | 75 | 0 | 199 | 80 | 0 | 9 | 35 | 0 |