Table 2 Regression analysis of the association between reported PS and tele-triage decision

Pain Scale (per unit increase)

1.39 (1.26–1.54)

< 0.0001

1.29 (1.21–1.38)

< 0.0001

Age group^b (years)

 Adults (19–44)

1 (ref)

1 (ref)

 Child/ adolescent (9–18)

2.07 (1.07–4.02)

0.031

1.85 (1.09–3.13)

0.021

 Middle aged (45–64)

1.73 (0.91–3.31)

0.096

1.89 (1.06–3.37)

0.030

 Aged (65 +)

0.86 (0.36–2.05)

0.737

1.61 (0.80–3.24)

0.179

Gender

 Female

1 (ref)

1 (ref)

 Male

1.01 (0.67–1.51)

0.960

1.06 (0.74–1.52)

0.734

History of Chronic illness

 No

1 (ref)

1 (ref)

 Yes

2.12 (1.28–3.51)

0.003

1.66 (1.08–2.56)

0.021

Dental specialty needed

 Restorative specialties ^c

1 (ref)

1 (ref)

 Surgical specialties ^d

1.93 (1.22–3.04)

0.005

2.13 (1.40–3.25)

< 0.0001

 Orthodontics

7.02 (3.54–13.87)

< 0.0001

4.86 (2.83–8.34)

< 0.0001