Table 1 The four habits model
Habit | Skills | |
|---|---|---|
Invest in the beginning | O | Create rapport quickly |
O | Elicit the patients concerns | |
O | Plan the visit with the patient | |
Elicit the patient’s perspective | O | Ask for the patient's ideas |
O | Elicit specific requests | |
O | Explore the impact on the patient's life | |
Demonstrate empathy | O | Be open to the patient's emotions |
O | Make an empathic statement | |
O | Convey empathy nonverbally | |
Invest in the end | O | Deliver diagnostic information |
O | Provide education | |
O | Involve the patient in making decisions | |
O | Complete the visit |