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Table 1 Patient characteristics (n = 416)

From: Patient perception of service quality to preanesthetic oral examination: a cross-sectional study using the SERVQUAL model

Variables

N (%)

χ2

P

Total

Patient type

PAOE (n = 286)

Control (n = 130)

Sex

     

 Male

156(37.5)

108(37.8)

82(63.1)

0.027

0.870

 Female

260(62.5)

178(62.2)

48(36.9)

  

Age group (years)

     

 20–29

89(21.4)

50(17.5)

39(30.0)

12.553

0.014*

 30–39

78(18.8)

51(17.8)

27(20.8)

  

 40–49

114(27.4)

87(30.4)

27(20.8)

  

 50–59

102(24.5)

77(26.9)

25(19.2)

  

 60–64

33(7.9)

21(7.3)

12(9.2)

  

Education level

     

 College or higher

256(61.5)

159(56.0)

97(74.6)

13.945

< 0.001***

 Senior/vocational high school

129(31.0)

100(35.2)

29(22.3)

  

 Junior high school or lower

29(7.0)

25(8.8)

4(3.1)

  

Resident in Kaohsiung

     

 Yes

350(84.1)

245(85.7)

105(80.8)

1.604

0.205

 No

66(15.9)

41(14.3)

25(19.2)

  

Job

     

 Employed

318(79.7)

235(85.1)

83(67.5)

23.484

< 0.001***

 Unemployed

55(13.8)

33(12.0)

22(17.9)

  

 Student

26(6.5)

8(2.9)

18(14.6)

  
  1. PAOE, preanesthetic oral examination; *: P < 0.05; ***: P < 0.001