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Table 3 Comparing the perspectives on dental service by patient type

From: Patient perception of service quality to preanesthetic oral examination: a cross-sectional study using the SERVQUAL model

Perspectives

N (%)

χ2

P

Total

Patient type

PAOE (n = 286)

Control (n = 130)

Satisfaction

     

 “Agree”

365 (87.5)

237 (82.9)

127 (97.7)

18.463

< 0.001***

 “Non-committal” or “disagree”

32 (7.7)

29 (10.1)

3 (2.3)

  

 No response

20 (4.8)

20 (7.0)

0 (0.0)

  

Recommendation

     

 “Agree”

353 (84.9)

230 (80.4)

123 (94.6)

15.353

< 0.001***

 “Non-committal” or “disagree”

46 (11.1)

39 (13.6)

7 (5.4)

  

 No response

17 (4.1)

17 (5.9)

0 (0.0)

  

Necessity

     

 “Agree”

--

240(83.9)

--

--

--

 “Non-committal” or “disagree”

--

28(9.8)

--

  

 No response

--

18(6.3)

--

  
  1. PAOE, preanesthetic oral examination; ***: P < 0.001