Skip to main content

Table 4 Comparing the perceived service quality by patient type

From: Patient perception of service quality to preanesthetic oral examination: a cross-sectional study using the SERVQUAL model

Variables

Patient type (M ± SD)

t

P

PAOE (n = 286)

Control (n = 130)

Tangibles (4–28)

25.07 ± 3.44

25.74 ± 2.85

-1.920

0.056

Reliability (5–35)

31.47 ± 4.42

32.92 ± 3.15

-3.783

< 0.001***

Responsiveness (4–28)

22.45 ± 7.00

25.48 ± 4.48

-5.240

< 0.001***

Assurance (4–28)

25.05 ± 4.31

26.05 ± 2.57

-2.918

0.004**

Empathy (5–35)

29.81 ± 7.56

32.82 ± 4.61

-4.946

< 0.001***

  1. PAOE, preanesthetic oral examination; **: P < 0.01; ***: P < 0.001
Back to article page

BMC Oral Health

ISSN: 1472-6831

Contact us